Because we value our patients' time, we try to stay on time with our schedule and will try to complete treatment in as few visits as possible.
If you cannot keep your scheduled appointment, we request at least 24 hours notice so that another patient may benefit from the treatment time that was reserved for you. Appointments cancelled with insufficient notice frequently leaves us with time impossible to reschedule. Although we dislike having to bill for lost time, if appointments are not canceled as requested, a fee may be assessed.
Dr. Castro & Dr. Hipona are always ready to handle your emergencies, just call the office at (408) 532-9111. If the office is closed, our answering machine will provide a number where assistance can be obtained.